Our Policies

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If this is your first order the check needs to be approved by management before ordering, should not be a starter or counter check and be from a bank located in the United States, bank information that the check is drawn on maybe requested before order can be processed. Any returned check will be charged the current fee that our bank charges us for the return at the time of the transaction.

As of January 1, 2017 we will not be accepting new NET 30 account applications. Customers that have filled out and have already acquired NET 30 terms must follow these guidelines: All invoices are due and payable in 30 days from the date shipped, FOB origin. Any invoice over 30 days will be subject to financing charges calculated at 18% APR. Customers with invoices over 45 days, from the date listed on the invoice, with any new orders placed or in house may be held until all of the past due amounts are cleared. Customers habitually late with payment may lose their NET 30 status at the managements discretion. Any account over 90 days due may be turned over to collections and additional fees applied. Any account over 120 days will automatically be turned over for collection with additional fees applied. Any customer with a turned over account may order again once the account has been paid to the collection agency but they will not be allowed to apply again for NET 30 terms.

Sales tax will be added to any customer's order with a business address in the state of Georgia at the local Gwinnett county tax rate of 6% when buying at our store or for Fed Ex shipments leaving this office. For any freight line orders leaving the Tucker, GA warehouse the local Dekalb Co. sales tax rate of 7% will be used, as all orders are FOB origin. If you are a reseller in the state of Georgia and can be exempt from sales tax you must furnish us a copy of your Georgia State Tax ID which must be updated each year to stay valid.

GCE must first be contacted before any product can be returned with an acceptable reason and be given a return authorization number. Soap Warehouse is not responsible for the shipping cost of the returned items, except in a case of incorrect product being shipped or by having a formulation quality problem that must first be verified by sample testing by our manufactures lab. Please call before sending in a sample for testing. Any product returned in salable condition, not opened or with damage to the packaging will be credited the cost paid for the item less a 10% restock fee. No opened or partially used product will be accepted as a return.