Today is National “Get To Know Your Customer Day”

I bet you did not know there was a “Get to Know Your Customer Day”. Well neither did I. It is actually observed annually on the third Thursday of each quarter (January, April, July, October) not just once a year. But this is a good time to mention something you should be trying to do…

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Here in March we are having another local Atlanta UAMCC event.

Thursday March 19th is the date and the  will be the location for our next UAMCC free event. (Free with ticket, see bottom of post on how to get yours) At this location we will have a larger meeting room then our last event, for those that come and stay over, there is a special room rate…

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Mid Year is Here!

Well the Summer Solstice has just come and gone so this means half the year is already pasted us by. What have you accomplished in your business and what is still on your to do list that you haven’t even started? It is not too late to begin even some major business projects that will…

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5 things to do during the Winter slow times.

Now for many this is the start of your slow time or winter break and you may think you have nothing much to do but sit around and wait for the temps to get warm again next Spring. Well you are sorely mistaken if you want to improve and even build your business throughout the…

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Profit is all in the follow up

I have spoken in the past about customer service, referral programs, attending networking events and getting commercial jobs, but the one thing they all have in common to bring your business success is in learning how to do the follow up. The hardest thing after the initial terror of first contact is in the follow…

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Happy Holidays from Soap Warehouse

Happy Holidays to you all. Hope you all had a profitable year and we look forward to working with you in the New Year. Now for many this is the start of your slow time or winter break and you may think you have nothing much to do but sit around and wait for the…

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How to use and analysis a referral program.

During this month of Business Planning in December, we will take a look again of how to use a customer referral program and how to analysis its progress or failure. I know this will be a long post, but please bear with me. First of course is to all ready have a referral program in place.…

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Referral Programs, Why they work.

Word-of-mouth is the best advertising. Although this is a familiar saying, most contractors do not use the very people who create the best word-of-mouth advertising – satisfied customers. It’s important that once you have satisfied your customer that you then learn how to use this satisfaction for a referral and/or reference programs. You can literally…

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